Mixo App — Support

Need help creating a video collage or exporting your video? Find quick fixes, FAQs, billing tips, and ways to contact us below.

No account required: Mixo works without creating an in‑app account. Purchases and subscriptions are tied to your Apple ID, not a Mixo login.

How can we help?

Welcome to the Mixo Support Center. Below you'll find quick troubleshooting steps for editing and exporting video collages, billing & subscription help, privacy info, and ways to contact us. If you can't find what you need, reach out—our team is happy to help.

Troubleshooting

App won’t load or keeps crashing: Force-quit the app and relaunch. Make sure you’re on the latest version in the App Store. If the issue persists, reinstall the app.
Videos won’t import: Ensure Mixo has access to Photos (iOS: Settings → Privacy & Security → Photos → Mixo). If the media is stored in iCloud, connect to Wi‑Fi and try again.
Export is slow or stuck: Keep the app in the foreground, ensure you have enough free storage, and try exporting at a lower resolution. Restarting the device can also help.
No audio in exported video: Check that your source clips contain audio and that the device isn’t in Silent Mode for preview. If the issue persists, re-add the clip and export again.
Purchase not unlocking premium: Tap Restore Purchases on the paywall screen. Confirm you’re signed into the same Apple ID used for purchase. If it still doesn’t unlock, contact us with your App Store receipt.

Billing & Subscriptions

No Mixo account needed: Your subscription belongs to your Apple ID. There is no separate Mixo login.
Manage or cancel: Open the App Store → your profile → Subscriptions → Mixo.
Restore purchases: On the paywall, tap Restore Purchases to re-enable premium on a new device.
Refunds: Apple handles refunds. Visit reportaproblem.apple.com and follow the steps.
Free trial: If offered, trials convert to a paid plan unless canceled at least 24 hours before the end of the trial period.
Family Sharing: Eligibility depends on Apple’s subscription policies in your region.

Data & Privacy

We respect your privacy and minimize data collection. Mixo does not require an in‑app account. Photos and videos you select are processed on your device unless you explicitly upload or share them. For full details, see our Privacy Policy. To request data deletion (where applicable), use the contact form with the subject “Data Deletion.”

FAQs

Which devices are supported? iPhone running a recent iOS version (see the App Store listing for specifics). iPad support depends on the current release.
Do I need an internet connection? Core editing and exporting works on-device. Some features (such as downloading templates or syncing purchases) may require an internet connection.
How do I restore my purchase on a new device? Install Mixo on the new device using the same Apple ID as the original purchase, then tap Restore Purchases in the app.
How fast is support? We aim to respond within 24–48 business hours. Complex cases may take longer.

Contact us

Use the contact form to send messages securely.